TERMS & CONDITIONS

Ltd. "Monk Island", reg. No. 40203200045, Address: Zemeņu street 48A, Jūrmala, Latvia, LV-2008 (hereinafter - Monk Island), develops and maintains the website www.monkisland.com (hereinafter - Monk Island), the content available there and provides services in accordance with the terms and conditions below.

Monk Island performs the above activities in accordance with the terms of delivery, return and other goods as well as the policies of www.monkisland.com, the details of which can be found on this website. By accessing or using this website, you acknowledge that you have read, understand and agree to be bound by the terms of use. Monk Island reserves the right to change the terms of use without notice.

Where a buyer purchases goods offered on the Monk Island website through the Internet, such reciprocal agreement shall be deemed to be a distance contract and subject to the law governing the distance contract, including but not limited to Directive 97/7 / EC of the European Parliament and of the Council. EEC on Consumer Protection in relation to Distance Contracts, Law of the Republic of Latvia on Consumer Protection Law, Regulations of the Cabinet of Ministers of the Republic of Latvia on Regulations on Distance Contracts.

The Monk Island site Terms of Use state that:

 

  • the processing of personal data provided to us will comply with data protection requirements;

  • All persons involved in the processing of personal data will guarantee complete confidentiality;

  • The personal data you provide will only be processed for as long as necessary to fulfill the order;

ORDERING GOODS

When placing an order in the online store www.monkisland.com, the buyer receives an automatically generated order confirmation to the specified e-mail address. In case the buyer has not received the order confirmation to the specified e-mail address, please contact us: info@monkisland.com

GOODS AND THEIR PRICES

The prices of goods are quoted in euros. The delivery price is not included in the price of the item. Delivery prices and order are specified in the section - shipping and payments.

PAYMENT ARRANGEMENTS

The payment methods and order of goods are indicated in the section - shipping and payments.

ORDER EXECUTION PROCEDURE

Delivery terms and order depend on the type of payment and delivery, as well as the selected product. The terms of delivery are explained in the section - shipping and payments.

WARRANTY

If you are not completely happy with your order you can return it in 14 days after receiving the product. But please keep in mind that shipping costs are not refundable (unless items are faulty).

If you want to return the order, please note that:

  • You can open the product, but you cannot use it;

  • Item has to be returned in original packaging;

  • You cannot return personal hygiene products - tooth powder

Warranty is no longer valid if:

  • Item was damaged because of improper storage or care.

 

If you need to return your order, follow these steps:

  1. Send an email to our team - monkisland.cosmetics@gmail.com, describing the problem with your order.

  2. We will respond to you shortly, with the details of the return address.

  3. Securely package all the items you wish to return, and head to the local Post office.

  4. Once we have received your package, we will inspect the items in 5 business days, and inform you of a refund.

 

 

Contact - info@monkisland.com - for any questions regarding your order and returns.

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